Verified Customer Support Contacts for Top 20 Loan Apps in Nigeria

Having access to instant loans is convenient—until something goes wrong. From failed auto-debits to delayed repayment updates or account verification errors, most borrowers eventually need to contact customer support. Instead of scrolling through the internet in frustration, here is a complete reference guide to the official customer service channels of the most widely used loan apps in Nigeria.

This list includes verified phone numbers, email addresses, and physical office locations where available, making it easier to resolve issues quickly and directly.

List of Loan App Support Contacts in Nigeria

Below is a compiled contact list of the most popular loan platforms currently in use across Nigeria. If one channel doesn’t respond, try the alternative listed.

FairMoney Support

• Email: help@fairmoney.io
• Phone: 017001276 / 01 888 5577
• Address: 28 Pade Odanye Close, Off Adeniyi Jones, Ikeja, Lagos

Branch Support

• Email: nigeria@branch.co
• Social: @branch_ng (Twitter / Instagram)
• Address: JAPAUL House, Plot 8 Dr. Nurudeen Olowopopo Avenue, Ikeja, Lagos

Carbon Support

• Email: support@getcarbon.co
• Phone: 02013301808
• Address: Plot 642C Akin Adesola Street, Victoria Island, Lagos

Palmcredit Support

• Email: Palmcredit.support@newedgefinance.com
• Phone: 017001000
• Address: 17 Oguchi Okorie Street, AIT Road, Lagos

EaseMoni Support

• Email: easemoni@blueridgemfb.com
• Phone: 02014111222 / 07001236700
• Address: 77 Opebi Road, Ikeja, Lagos

OKash Support

• Email: okash@blueridgemfb.com
• Phone: 02018884549 / 07001235051
• Address: 77 Opebi Road, Ikeja, Lagos

PalmPay Support

• Email: support@palmpay.com
• Phone: 018886888
• Address: 20 Opebi Road, Ikeja, Lagos

9Credit Support

• Email: Customer@9credit.co
• Address: Lawal Street, Oregun, Ikeja

KiaKia Support

• Email: helpdesk@kiakia.co
• Phone: +234 906 687 7746
• Address: Plot 395A Etang Obuli Crescent, Jabi, Abuja

Migo Support

• Email: support@migo.money
• Phone: 09087792933

Opay Support

• Phone: 0700 8888328 / 020 18888 328
• WhatsApp: +234 916 599 8936
• Address: Plot 9 Dr. Nurudeen Olowopopo Avenue, Alausa, Lagos

Moniepoint Support

• Phone: 01 888 9990
• WhatsApp: +234 908 843 0803
• Address: Oyo-Ibadan Road, Idi-Agba, Ilora, Oyo

Renmoney Support

• Email: app@renmoney.com
• Phone: 0700 500 0500
• Address: 23 Awolowo Road, Ikoyi, Lagos

Lendigo Support

• Email: support@lendigo.ng
• Phone: 08122891078
• Address: 4th Floor, 13 Town Planning Way, Ilupeju, Lagos

LairaPlus Support

• Email: support@lairaplus.com
• WhatsApp: +234 704 247 5161
• Address: 65 Nosamu Street, Ajegunle, Lagos

Alend Support

• Email: service@alend.ng
• Phone / WhatsApp: 07071883681
• Address: 91/93 Obafemi Awolowo Way, Ikeja, Lagos

NewCredit Support

• Email: deeoemmah4098@gmail.com
• Address: 45C Sobo Arobiodu Street, Ikeja GRA

Xcrosscash Support

• Email: xcross.tyz@gmail.com
• Address: 50C Sauket Street, Ikeja GRA

Pocash Support

• Email: help.pocash@gmail.com
• Address: 35 Salawu Street, Surulere, Lagos

CashX Support

• Email: care@cashx.ng
• Phone: +234 907 999 7711
• Address: 4 Oba Akran Avenue, Ikeja

How to Get Faster Response from Loan App Support

• Start with in-app live chat—most platforms verify your identity automatically through it
• Send clear complaints with screenshots to email support for documentation
• Contact early morning or late evening when call queues are shorter
• Be polite when escalating requests to supervisors—aggression slows down resolution

Quick access to credit is useful, but customer service is what determines the real value of a loan app. Always reach out through official channels to avoid impersonators or phishing accounts. When one contact fails, switch to another support line—most lenders respond faster via email or WhatsApp than phone calls.

ALSO READ: Courses Offered in Corner Stone College of Education, Ikeja and Their School Fees